Summary
A premier luxury retailer is seeking a talented and passionate Store Director to lead their team and create a world-class shopping experience for clients. This role is ideal for a dynamic leader with a background in luxury retail, sales development, and a deep understanding of delivering impeccable service. The Store Director will manage all aspects of the store environment, ensuring adherence to high standards while maximizing sales performance and maintaining a respectful, inspiring space for both clients and staff. This is an opportunity to be part of an iconic brand celebrated for its legacy in fashion, craftsmanship, and innovation. As a Store Director, you will have the unique chance to shape the luxury retail experience, mentor a dedicated team, and engage with a discerning clientele who values beauty and sophistication. If you are passionate about luxury retail and have the leadership qualities to elevate their in-store experience, they would love to hear from you!
Description
- Sales Floor Management: Oversee and manage the selling environment, including staff adherence to selling floor assignments and ensuring exceptional customer service for each client.
- Sales Performance Maximization: Drive the team’s success by enhancing product knowledge, coaching on effective selling and clienteling skills, and regularly reviewing individual transaction statistics.
- Individual Goal Achievement: Support Sales Professionals in achieving their personal sales goals by monitoring suggestive selling efforts and providing timely feedback and guidance.
- Policy and Procedure Enforcement: Ensure consistent and effective adherence to all company policies, procedures, and operational directives by all team members.
- Client Outreach and Communication: Develop and execute plans to maintain compliance with thank-you note guidelines, telephone and email outreach goals, and supervise the content of all communications to clients.
- Leadership by Example: Model brand values and standards, creating a respectful, customer-focused environment that inspires team excellence and aligns with their brand.
Requirements
- Minimum 5+ years of selling and management experience within a luxury retail environment.
- Demonstrated skills in professional sales development, with a strong commitment to exceptional customer experiences.
- Exceptional interpersonal and communication skills with the ability to connect effectively at all levels within the organization and with their esteemed clients.
- Strong leadership qualities with a proactive approach to managing teams.